Return & Refund Policy

At LotPro.pk, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective.

  • You received the wrong item.

  • The product is unused, unworn, and in its original condition.

  • The product is returned with its original packaging, tags, and accessories.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or incorrect:

  • Products that have been used or damaged by the customer.

  • Items without original packaging or missing accessories.

  • Personal care or hygiene products (if applicable).

  • Clearance, sale, or promotional items (unless defective).

How to Request a Return

To initiate a return:

  1. Contact our customer support within 7 days of delivery.

  2. Provide your order number and the reason for the return.

  3. Attach clear photos or videos if the item is damaged, defective, or incorrect.

  4. Our support team will guide you through the return process.

Refund Process

Once we receive and inspect your returned item:

  • If the return is approved, your refund will be processed within 5–10 business days.

  • Refunds will be issued using the original payment method whenever possible.

  • For Cash on Delivery (COD) orders, refunds may be made via bank transfer, Easypaisa, or JazzCash after verification.

Exchange Policy

If you receive a defective, damaged, or incorrect product, we will replace it at no additional cost, subject to product availability.

If the requested replacement is unavailable, a full refund will be issued.

Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective item), LotPro.pk will bear the return shipping cost.

  • If the return is for any other eligible reason, the customer may be responsible for the return shipping charges.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours with photos so we can resolve the issue promptly.

Order Cancellation

  • Orders can be cancelled before they are shipped.

  • Once an order has been dispatched, it cannot be cancelled and must follow the return process if eligible.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support.

Email: lotpro.pakistan@gmail.com
Website: https://lotpro.pk

We appreciate your trust in LotPro.pk and are committed to providing a smooth and reliable shopping experience.